Tourister no longer uses a STEEL retractable handle and has replaced it with aluminum they get "many returns". 169.00. Stressed out to them, that time is of the essence for me as I am flying to Singapore for a month on the 12th June. When i gave this bag to claim the warranty in Samsonite . American Tourister | John Lewis & Partners Suitable for: BA, easyJet, Jet2 and more! When I arrived at the hotel in toronto I noticed the side of the case by the wheel was cracked and had come away from the wheel. So only used once, zip split open on return journey and not because case was too full, we travel light, then the handle doesn't retract down. Their 'warranty' isn't worth the paper it's printed on. American Tourister suitcases are some of the most popular luggage options currently on the market. After one year I've gotten already 2 broken wheels. A week or so passed and I was advised that the fault was covered under warranty but it could not be repaired so they offered me a replacement - however my model suitcase was not in stock. Being returned to Costco Dont buy. Anyone can write a Trustpilot review. Contacted American Tourister and was told to bring the luggage for repair since it's still under warranty at their approved repair centre WG SKELTON. After a couple of calls the case was sent to a 3rd party for review who have advised it was 3rd party damage and I will have to pay for repair. 109.00. If the product is repairable and covered under warranty, the product will be repaired at American Touristers expense and returned to you. Copyright 2023 Samsonite IP Holdings S.r.l. Website design and development by Americaneagle.com Pay in 3 interest-free instalments. FAQ: On the first leg of our recent trip away the clasp/tag of the zip was missing/pulled free from the zip. Shop for American Tourister at John Lewis & Partners. Visit our service websiteSupport & Goto order spare parts for your American Tourister product. Suitcase now unusable and no way to use the warranty. High quality suitcases with very smooth wheels. Apalling quality. 2023 Ryman Limited. Sitemap. Please note that the Airconic, Starvibe and Aerostep collections are excluded from any discounts or discount codes. This brand no longer represents the quality it did years ago before it was sold to a huge company that apparently (based on this writer's experience) cares very little about the heritage of the American Tourister Brand. Call our support team at. Claim your profile to access Trustpilots free business tools and connect with customers. It goes against our guidelines to offer incentives for reviews. The discount code cannot be combined with any offers or promotions. 5 The Square, Stockley Park, You may choose to personally bring your product to a Samsonite Company Store and the store will be happy to ship this to the repair center for you at a a small fee: To move forward with this process, please CLICK HERE to create your repair request. Find out how we combat fake reviews. reserved. Bought the new American Tourster bag (Hard Case). American Tourister Summer Funk 3 Way Boarding Bag. Best Seller Luggage and Popular Suitcases | American Tourister The store will not work correctly in the case when cookies are disabled. Use the code ATSUMMER25 and get 25% off on your second item. So for the return journey ( we are still on holiday). We use dedicated people and clever technology to safeguard our platform. I would not recommend this company to purchase a case from. Anyone can write a Trustpilot review. Sign up to receive exclusive offers and news. Email sent to american tourister with no response for over a month.Hi my suitcase is less then 1 year old and the zip is broken and I'm unable to lock my suitcase now. So as none of the cases appealed I asked for a refund which was refused?? Without question that is no longer true. I have purchased American Tourister school bag from Grant stores online UAE for my 4th grade kid and within 2 months the bag was damaged on the top side due to the weight of the books. . Travel with peace of mind and ease of Stay stylish while you travel! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 165.00. American Tourister Bon Air | Colourful Suitcases from American Urban Track 78.5cm Duffle on Wheels L. 149.00. The bag itself is nothing special and similar quality could be bought in any mall for a fraction of the price. A number of our International and U.S. dealers have in-store repair facilities. If you would like to have your product evaluated for repair by one of our authorized repair centers, Please CLICK HERE. Valid for 3 months from newsletter sign up date. This brand is very cheap quality and very bad customer service in UAE. Minimum spend 55. Discover our SUPER LOW PRICES on American Tourister Luggage with up to 50% off. Luggage Superstore Ltd, 167 Hermitage Road, London, N4 1LZ, England, Registered Address: New Burlington House, 1075 Finchley Road, London, United Kingdom, NW11 0PU, Company Number 09310718 VAT Number 211 9489 07, Website design and development by Americaneagle.com. It goes against our guidelines to offer incentives for reviews. Suitable For: Virgin Atlantic, American Airlines and more! there is no more addtional stock of this item. Emailed customer service who said they can only fix manufactory faults under warranty and if I want them to check if it is, I have to pay to send it to them. SoundBox 55cm Cabin luggage. Never ever again buy American Tourister. Please make sure you have the full product code, which you can find on the warranty card or on a label inside the product. Bought a Sports Bag which was needed for going on holiday. The discount code cannot be combined with any offers or promotions. As you can see from the photos attached I'm unable to access the zip that is broken. Discover the latest American Tourister Suitcases and Luggage. While any qualified luggage repair facility can care for your luggage, only American Tourister Authorized Repair Centers are authorized to do warranty repair work. Took it for my first 10 day's trip to Birmingham. We recommend that you have a American Tourister Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. Argh. Starvibe 67cm Medium Check-in. A: Please login into your account center to view the shipper's tracking number or refer to your shipping notification email. JavaScript seems to be disabled in your browser. Brought a set of suitcases , problem with this brand they use middle range materials for premium prices. Subscribe to our newsletter . A: No, not at this moment. I have had various cases over the years from various companies and travelled all over the world and this has never happened before. Contact Customer service Enter your email * Message * Office Hours : Monday-Friday : 8.15 AM till 12 AM - 1 PM till 5.30 PM (GMT+1) All Rights Reserved. Shopping Online for Cheap American Tourister Luggage? Please mention your order number or account number that you received while placing an order. Questions and comments *. These suitcases are not cheap, they are the most expensive suitcases that I have ever bought and the ones that actually gave me problems. It's been almost 2 weeks. AmericanTourister - All rights reserved, Interest-free payment in 3 instalments available, Free returns - free standard delivery starting from 65. 1 review AE 12 Jun 2023 American Tourister - Quality is very poor and customer service is not supportive for claim the warranty. Not a cheap case 116. where I live, I was forced to drive to town outside Phoenix nearly an hour away in Chandler. Use Code FREEDELIVERY50. Never again. 2023 Trustpilot A/S. Terms & Conditions Lightweight. I purchased this brand because in the past (LONG past) they had a good reputation for quality. American Tourister is owned by Samsonite. The Airconic Spinner (4 wheels) 55cm is indeed very light but looks a bit fragile and prone to be damaged when travelling overseas. Soddy and overpriced and when you return the faulty item they refuse to refund. American Tourister is owned by Samsonite. 2023 Trustpilot A/S. American Tourister Summer Funk 55cm 2-Wheel Upright Cabin Case, Navy. The materials are really, really bad. Compare. 3.1. We also ensure all reviews are published without moderation. I noticed that the retractable handle was faulty on my first time using the suitcase when travelling abroad, I contacted AT and they refused to exchange my suitcase although it is brand new and it is supposed to have a 3 years global warranty. Companies can ask for reviews via automatic invitations. Brought through amazon, no one wants take responsibility for it!!!!! I will pay for the repairs 1 x on each suitcase and after this is will be sent back to be recycled if it damaged again and I won't be buying this brand again very simple . FAQ: Q: Can I order a product that is not offered online? You can still see your order even if youre not a registered user. We use dedicated people and clever technology to safeguard our platform. An error occurred in your subscription. Use your current location. Ball in their court now so to speak. Contact American Tourister UK | We Welcome Your Questions Its one of that popular brand where you pay just the name, Bought an American Tourister Jetdriver 2 carry on hard case from Costco the wheels fell off on the first time of use. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period. I've seen on your repair section local shops that fix the items but mine is over a 2 hour drive away! SG SG 34 reviews GB 14 Dec 2017 Good products and good price. Q: Can I order a product that is not offered online? American Tourister Special Offers - Luggage Superstore Q: How do I return my suitcase? www.samsonite.com 514 reviews. WG Skelton informed me that "there's no part" so has informed Samsonite. Warranty and Repairs: For details of the Repair Process, please visit our Service and Repairs Page. Please note that the Airconic, Starvibe and Aerostep collections are excluded from any discounts or discount codes. 155.00. Buy affordable American Tourister luggage & suitcases at Ryman UK. American Tourister UK address: Please complete our Contact Us page with details of your spare parts request. Resent the same email and still no response although I have recieved an automated email to confirm they have received my email.Quality isn't good for the price. American Tourister Bon Air DLX 4 Wheel Cabin Suitcase - 55cm I asked for a home delivery (not a pick up) but UPS left the suitcase at their UPS drop off point with no attempt made to deliver it to my address as agreed at time of purchase. I'm really disappointed in the quality especially when this cost over 150. American Tourister Summer Funk | Lightweight Affordable Luggage at Luggage | Suitcases and Carry-Ons | American Tourister For faster service, copy and paste the below questions, followed by your answers into the COMMENTS SECTION of our Contact Us Page. Below par Customer Support/Service!! To locate the nearest Repair Centre, please click here. Please read our section on keys, locks & spare parts in our FAQ. Bon Air Dlx 75cm Large Check-in. I have Samsonite luggage for many years and doesn't give me any problem at all. Enough said. Q: When will my order arrive? Luggage Superstore stock a huge range of American Tourister luggage at the best UK prices. Valid for 3 months from newsletter sign up date. For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. And its also not opening with the default codeSo i had to break the lock to open the suitcase very disappointed. 4 digit material group number located on interior label (Example below). Bought a suitcase from Myer for $380 prior to flying to Europe. London, N4 1LZ, England Registered Address: New Burlington House, 1075 Finchley Road . The instructions for the lock on the Bonair cabin case that are enclosed with the suitcase are not just incomprehensible, they are WRONG. Luggage, suitcases, & carry-ons designed with a mind on function and an eye on design. Please enter your email address below. Monday-Friday : 8.15 AM till 12 AM - 1 PM till 5.30 PM (GMT+1) When I clicked the link, I discovered that I could only submit a review if I allowed targeted and advertising cookies on my PC.
