Warranty | Pit Boss Grills UK This limited warranty gives you specific legal rights and you may have other rights, which vary from state to state. You should not use water to clean the flame broiler because it accelerates rusting. Dansons Inc. requires proof of purchase to establish a warranty claim; therefore, retain your original sales receipt or invoice for future reference. PitBoss Customer Support Issue. If fan brackets are bent, contact our Pit Boss Customer Care Team for further assistance. - Have you vacuumed the fire pot recently to ensure the air holes are not blocked by excess ash? Except as provided in these conditions of warranty, repair or replacement of parts in the manner and for the period of time mentioned heretofore shall constitute the fulfillment of all direct and derivate liabilities and obligations from Dansons to you. The warranty coverage begins on the original date of purchase and proof of date of purchase, or copy of original bill of sale, is required to validate the warranty. There is no written or implied performance warranty on Pit Boss grills, as the manufacturer has no control over the installation, operation, cleaning, maintenance, or the type of fuel burned. Pit Boss Grills | Wood Pellet Grills | Flat Top Griddles | BBQ Smokers All rights reserved. To access them (on a barrel grill) begin by unplugging the grill, then remove the hopper access panel from the bottom of the hopper. - If the GFCI continues to trip after checking these things, then many times it is the igniter that needs to be replaced. Repair or replacement of any part does not extend past the limited warranty beyond the five (5) year from date of purchase. If your grill has never been used or has run completely out of pellets, it will need to be Primed to get pellets to the fire pot while the igniter is still hot. If you had an auger jam and this process of disassembly, cleaning, and reassembly does not get your grill up and running properly, please contact our Pit Boss Customer Care Team for further assistance and troubleshooting. You will also want to make sure that the flame broiler slide cover is all the way closed when the lid of the grill is closed. Even with these safeguards, the protective coatings can be compromised by various substances and conditions beyond Dansons' control. Pit Boss Grills Reviews, Complaints, Customer Service, page 2 - Revdex.com The warranty coverage begins on the original date of purchase and proof of date of purchase, or copy of original bill of sale, is required to validate the warranty. Disconnect and reconnect the yellow wires to see if this gets the fan running. Warranty Policy - Pit Boss Grills Visit the website of Pit Boss BBQ & Spirits in Stockbridge, GA for details about their barbecues and other products. Contact your nearest Pit Boss dealer for repair or replacement parts. Some things you can check before contacting Pit Boss Customer Care: If your grill has a dome thermometer on the lid, it is normal for it to differ from the digital temperature readout by up to 100 F/55 C. The temperature probe within the grill (that provides the digital readout on the control board), takes an average temperature across the cooking surface and is usually more accurate than the dome thermometer temperature. . Does anyone have contact info, whether email or phone number to call? All of our griddles are backed by our 2-year warranty. (Normal smoke temperature range is 180-210 F/ 80-100 C). There is no written or implied performance warranty on Pit Boss grills, as the manufacturer has no control over the installation, operation, cleaning, maintenance, or the type of fuel burned. Using our career map, a pit boss can determine their career goals through the career progression. Two more on the sipping box, both front panels, in an open space near the UPC. If cooking at any other set point besides Smoke, the P-setting has no impact on temperature. If you have any questions or problems, contact Customer Care at service-eu@dansons.com. Simply connect your grill to the app using our proprietary Grill Connect technology, which allows you to control your Pit Boss from anywhere, anytime. (Do not lift your lid to regulate temperature on any setting other than smoke. The reason you may see some white smoke on startup is due to the pellets smoldering just before they ignite. Check the wire connections from the auger motor to the control board. Also, the slide cover needs to be closed when the lid of the grill is closed. For these reasons, the warranty does not cover rust or oxidization, unless there is loss of structural integrity on the grill component. Raising the P-setting to P-5, P-6, or P-7 increases the pause time for the auger. Repair or replacement of any part does not extend past the limited warranty beyond the five (5) year from date of purchase. Cooking at lower temperatures will produce more smoke in your cook. If the temperature is flashing on your control board screen, this means the temperature of the unit is below 150 F/65 C. It will flash like this if the temperature has an extreme drop, indicating the fire is at risk of going out. If they are stored incorrectly, they can take in moisture and will not burn correctly. Pit Boss is a full-service barbecue provider, offering wood pellet, gas, charcoal, and combination-fueled grills, barbecues, smokers, and portable grills. Should any of the above occur, kindly refer to the care and maintenance section to prolong the lifespan of your unit. To access them (on a barrel grill), make sure your grill is unplugged, then remove the hopper access panel from the bottom of the hopper. - If your control board has two screws on the front of it, remove them, then take the control board out the front of the hopper or feed it back inside the hopper and out the bottom of the hopper. Item model number : PB1150G : Customer Reviews . 104.248.158.78 Check to see if either is the case. Some things you can check before contacting Pit Boss Customer Care: Before contacting Pit Boss Customer Care, please check the following: Many factors can prevent your fan from turning. This limited warranty gives you specific legal rights and you may have other rights, which vary from state to state. These aesthetic changes of the grill do not affect its performance. Even with these safeguards, the protective coatings can be compromised by various substances and conditions beyond Dansons' control. The warranty does not cover damage or breakage due to misuse, improper handling, or modifications. If there is too much ash in the fire pot, the fire may die down due to lack of proper airflow. Within our brand also exists full lines of griddles, pellet fuel, cooking accessories, and spices. Both original and return shipping costs are non-refundable. The serial and model number of your Pit Boss can be found in two . Dansons warrants that all part(s) are free of defects in material and workmanship, for the length of use and ownership of the original purchaser. - If the fan blade is physically not able to spin even by assisting it, it may be either caught on a wire or possibly the bracket around the fan is bent. Try new recipes and learn about our 8-in-1 grill versatility. The P-setting only impacts temperatures when you are using the Smoke setting on the grill. It will give random temperatures, and finally go to "erh". Our grills help you craft BBQ recipes to perfection. If it needs to be adjusted, please look at one of our igniter replacement videos for instructions on how to adjust the igniter placement or contact our Pit Boss Customer Care Team for further assistance. To access the areas needed to troubleshoot for power, you will also need to remove the hopper access panel from the bottom of the hopper. This warranty is based on normal domestic use and service of the grill and neither limited warranty coverages apply for a grill which is used in commercial applications. Contact your nearest Pit Boss dealer for repair or replacement parts. Whether a claim is made against Dansons based on the breach of this warranty or any other type of warranty expressed or implied by law, the manufacturer shall in no event be liable for any special, indirect, consequential, or other damages of any nature whatsoever in excess of the original purchase of this product. These are yellow wires. Even with these safeguards, the protective coatings can be compromised by various substances and conditions beyond Dansons' control. Contact Pit Boss Grilling Customer Service/Support - JustUseApp Refer to your owners manual or reach out to our Customer Care team for warranty terms related to your product. The Pit Boss Ultimate 5-Burner Griddle perfectly blends power, portability and precision to create a one-of-a-kind grilling machine that delivers a Bigger. Repair or replacement of any part does not extend past the limited warranty beyond the five (5) year from date of purchase. Try new recipes and learn about our 8-in-1 grill versatility. Also, empty your grease bucket regularly. Returns are only accepted on items purchased directly through pitboss-grills.com or via phone. The warranty terms listed below are for informational purposes only, as warranties vary for all charcoal grills, gas grills, and griddles. This warranty will not apply nor will Dansons assume responsibility if your appliance has not been installed, operated, cleaned, and maintained in strict accordance with this owner's manual. Pit Boss Customer Service help Wife ordered a new grill cover, great, however, it's not the right one and is too small. - Check for an auger jam. I've smoke with 3 times since I got 3 weeks ago. These aesthetic changes of the grill do not affect its performance. Contact Pit Boss Customer Service for assistance. Trying to return but am not finding much help from any customer service. Because of this, any items that are unused and in their original packaging may be returned within 60 days of purchase. Over time the flame broiler gets seasoned with grease and smoke, which protects it from rust, so it does not need to be super clean. During the term of the warranty, Dansons' obligation shall be limited to furnishing a replacement for defective and/or failed components. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Whether a claim is made against Dansons based on the breach of this warranty or any other type of warranty expressed or implied by law, the manufacturer shall in no event be liable for any special, indirect, consequential, or other damages of any nature whatsoever in excess of the original purchase of this product.
