Triple benefits: In particular, if the flight has been delayed due to extraordinary circumstances. EU261 (also known as Regulation 261/2004) is a "passenger's right" rule dictating what airlines owe travellers in the event of cancellation or delay. When can I claim EU261 compensation? Air traffic control restrictions (including runway closures). Within European skies this does have a regular (in my experience) negative impact eg because a 3 hour delay means lots of compensation but a 2 1/2 hour delay means no problems, airlines are happy to change their schedules last minute making eight flights delay by 2 1/2 hours rather than letting one flight delay by over 3 hours. @ Phillip -- Good catch about the UK. If the flight is delayed overnight, the passenger should be offered accommodation as well. I have completed the customer care form and the response is we will get back to you in a week or two. It the compensation limited at the $600 euros or does it allows for each event and thus require $1200 in compensation? Have you ever been able to get EU261 compensation? Discover if you're eligible for cash compensation. Compensation. Additionally, youll need to be present and checked in at the airport prior to your flights departure. I once had an argument with Lufthansa. Colloquially known as UK261. Find out if youre eligible for compensation today. Did you keep following up or did you wait? We were maybe 4th in line. I just posted above. We were booked on AA LIS-PHL and on to a connecting flight last week. However, when a flight is cancelled due to weather, your rights are not necessarily covered under EU261. Please view our advertising policy page for additional details about our partners, If you are traveling from a European Union airport on any airline, If you are traveling to a European Union airport on a European Union-based airline, If youre flying from Frankfurt to Newark, EU261 would apply regardless of whether youre traveling with Lufthansa or United, If youre flying from Newark to Frankfurt, EU261 would only apply on Lufthansa, and not on United (since United isnt a European Union-based airline), Even though Norway and Switzerland arent in the European Union, EU261 applies for these countries as well; furthermore, the United Kingdom has separate rules that are almost identical to EU261, Youre only eligible for EU261 coverage if you have a confirmed reservation, and are traveling on a revenue or award ticket (in other words, staff travel or other industrial discount tickets dont qualify), If your flight covers a distance of under 1,500km (930 miles), youre entitled to 250 Euro compensation if youre delayed by at least two hours, If your flight covers a distance of 1,500-3,500km 930-2,200 miles), youre entitled to 400 Euro compensation if youre delayed by at least three hours, If your flight covers a distance of over 3,500km (2,200 miles), youre entitled to 600 Euro compensation if youre delayed by at least four hours, A delay is calculated based on the time that you arrive at your gate and the doors open, rather than based on when you touch down at your destination, Furthermore, the delay is calculated based on how late you reach your final destination; in other words, if youre flying from Berlin to Frankfurt to New York, and your Berlin to Frankfurt flight is delayed by an hour and causes you to miss your connecting flight and arrive in New York at least four hours late, youd be entitled to cash compensation, Weather delays, air traffic control delays, delays due to strikes, delays due to political instability, etc., would be considered extraordinary circumstances, so EU261 compensation wouldnt apply, A mechanical problem, a late inbound aircraft, a crew-related delay, etc., wouldnt be considered extraordinary circumstances, so EU261 compensation would apply, You can contact the airline to try to claim EU261 compensation, and some airlines have forms on their websites through which this can be done, You can use a third party service that helps consumers with this, though they usually take a significant cut; Ive never used one of these so cant personally vouch for any, but you can easily find them online, This isnt something you need to do at the airport, so dont take this up with airport staff, but rather take it up with customer relations after the fact. getting your hotel and food paid. The complete guide to EC 261 and European air travel rights in 2023 If so, what was your experience like? Couldn't get on a flight til the following day (initial flight into CDG was delayed). The timeframe that you can claim the compensation depends as well on the terms & conditions agreed when booking the trip . Expect that airlines may try to do everything in their power to get out of paying this compensation; this can include claiming that there were extraordinary circumstances, just not responding for a long time, etc. Flights of less than 1,500 km (930 mi) in distance; I can't really see any other feasible way to handle this. So I insisted on being rebooked to the next flight that day to offer first class - which was Cathay Pacific. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. TPG's guide to understanding EU261 flight compensation I never received an answer from you (which made me cry since it took some time to write it ). No, wouldnt count. EUR-Lex - 32004R0261 - EN 600 for distances over 3500 km. I was surprised how painless it was, given some of the stories I have heard about Ryanair and others. In other words, is this looked at as a flight to the EU and then from the EU, or is the stopover irrelevant? Two rules: Swiss is the worst, weaseling out of paying the compensation. All flights were operated by United Airlines, but since they started in Europe the passengers received a compensation of 600 each. What if the inbound aircraft got delayed to arrive due to weather at destination and the departure was delayed significantly forcing a missed connection later on? As you might expect, this can be difficult to understand at times, since rules differ based on the airline youre flying with, the cause of the delay, etc. We were told we were on our own for hotel. The airline has several obligations towards you in case of a delayed flight, and they should fully respect that. If anyone has any experience with this on a NRSA itinerary I'd love to hear about it. 2 hours Delay What would my recommended course of action be in that case? We use cookies to ensure that we give you the best experience on our website. While there are some terms to be aware of, in many ways the rules are as good as they sound. Yes, that classifies as a flight delay. Took them a couple of weeks to respond, but they agreed compensation was due and indicated it would take 7-10 business days to process. Gate monitor displayed mechanical issues. Applied directly to BA - they have a form you can complete on their website. This rule does not apply in cases where passengers have voluntarily surrendered their reservations. YES - if you arrive at your final destination with a delay of 3 hours or more, you may be entitled to financial compensation, as long as the delay was not caused by extraordinary circumstances. In order to complain to the airline responsible for your long flight delay, flight cancellation or downgrading, you should fill in the AIR PASSENGER RIGHTS-EU COMPLAINT FORM. I know, I should have known better! Great site. Icelandair Compensation & Refund Guide: Claim up to 600 - AirAdvisor We made an on line claim, and mentioned the EU261 regs. What happens now? Then the third day you fly out. Which delays qualify for EU261 compensation? So if your flight makes up for any lost time while in the air, you may not qualify under EU261 flight delay rights. EC261 says that airlines do not have to pay compensation if the disruption was caused by extraordinary circumstances which are events outside of their control. And if you loose the airline also has to be the lawyer at the consumer board. For medium-haul flights (1,500-3,500 kilometres in distance flown), you are entitled to 400 ($527) if you have been delayed by at least three hours. Agents there said to fill out the form for compensation. The good thing is that compensation is cumulative. The flight was delayed numerous times. EU261: Europe Flight Delay Compensation Explained. It depends. Flight was delayed by over 3 hours. You can claim compensation from SAS if: SAS is the operating carrier (i.e. Any case precedent established in the EU from 01.01.2021 is not applicable in the UK, and vice versa any @Ben for the record, EU261 does not apply in the UK. And yes, that is irrespective of which airline operates this next flight. What Is EU 261 And How Does It Work? - Forbes Advisor BA are unlikely to volunteer you for compensation unless there is a specific request. EC Regulation 261/2001 is a European regulation. The flight departs from the EU to a non-EU country operated by an EU or a non-EU airline. Yes, you are. If your Chicago to Munich flight is delayed by an hour (causing you to misconnect), and you end up being rebooked on another flight that gets you to Berlin more than four hours late, youd be entitled to 600 Euro cash compensation. If were unsuccessful, youll pay nothing. The amount of cash compensation you're entitled to under EU261 varies based on the length of the flight sort of: If your flight covers a distance of under 1,500km (930 miles), you're entitled to 250 Euro compensation if you're delayed by at least two hours The first agent I talked to looked up my itinerary and told me Id be more than 2 hours late and refused my request to re-route. EC Regulation 261/2004 offers up to $700 compensation to travelers that have suffered a flight mishap. My connecting flight from Paris CDG to Istanbul was cancelled. Question: We were booked on AA LIS-PHL and on to a connecting flight last week. LH7902 operated by UA160) would not be eligible. Not only does the above compensation apply if your flight is delayed, but it also applies if its canceled. Then Swiss usually pays "something", i.e. However, before you celebrate your European flight cancellation compensation by booking a trip to somewhere exotic and tropical, theres a long list of conditions youll need to meet. Additionally, depending on the tier, a significant delay is defined as: Two or more hours for a Type 1 flight one thing that I don't understand about this ruling is that we already knew that they were entitled before the ruling, so what is this court ruling actually mean? before the courts in the country where the airline is registered. I kept my receipts. Flights between 1,500 - 3,500 km (932 - 2,175 miles): 400 euro (~$420) if you're delayed by at least . So what do you have to lose? 2) Or Non-EU airline starting in EU. Competent courts can be in the country where the passenger is citizen OR , the country where the departure took place , OR the country where the airline is registered ( using the one that is most convenient for the traveller). It doesn't matter where the passenger comes from. For Germany you can find an online form here (other countries should have something similar): https://soep-online.de/en/your-conciliation-request/online-form-flight/ Not all airlines participate, but quite a lot (Delta, United, Lufthansa). For a three-hour delay, this distance of your flight must be less than 1500km. I ended up filing a complaint with the British CAA stating (with screenshots showing the exact movements of the plane) that the bird strike happen the previous calendar day and 2 segments prior to my flight also had delays (happened on a LGW to YYZ flight which delayed the YYZ to YYC flight, delayed the incoming YYC to LGW, etc). You can use the Israeli regulation, depending on the length of delay, No as Tel Aviv is not in the EU. Took them a couple of weeks to respond, but they agreed compensation was due and indicated it would take 7-10 business days to process. The LGW to YYC flight was delayed by 2-3hrs so we were rebooked on the last flight home of the night to YVR, ended up just over 5hrs late. I think it's also 3 hours for compensation for the longer flights, too: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm#delay, Sorry, but the distance is not based on that between capitals ? You may not get compensation if the delay occured due to vis major, but you are still entitled to care from the airline, e.g. You have several options on how to make a compensation claim, depending on how you see it as reasonable. Even if AF is an eu carrier, eu 261 doesnt apply unless its from an eu country, irrespective of the fact its an eu carrier. The travellers from Belgium were traveling fro, Brussels to Newark to San Jos with United Airlines. Were always here to help you file future claims without the runaround and confusion of dealing directly with the airline. There are also additional stipulations if your flight is delayed to the next day. Nobody helps you. : snowstorms, windstorms, low visibility). The regulation establishes rules regarding compensation and assistance in case of flight cancellation, long delays, or denied boarding due to overbooking. I had a flight from Portugal to Newark that initially delayed then cancelled. Pre-CoVid, my wife and I were flying from Cape Town to London on British Airways. The compensation covered the entire cost of the round trip ticket, and overnight hotel was paid by airline. Worth noting that for the time being the U.K. has adopted the EU261 compensation policy although it could at some point change. If youre confused, heres a simple chart to help: In some cases, disrupted flights outside the EU (for example US flight cancellations) may be eligible under EC261 if they were booked as a connection to an EU flight that is with the same carrier and part of the same flight reservation (under one booking reference number). There was a ruling about connection flights at the European Court (Ruling C-561/20). Thanks for the help! What about traveling from TLV-CDG-JFK on Air France and the first flight was delayed? Flying from Cali to Bogota with Avianca on a Lufthansa ticket (award flight) would also not count. In 2017 BAs worldwide computer system went down while I was waiting for my flight out of Pisa. 3 years ago from ZRH to BUD we flew Swiss. We were rebooked on the same plane with a different flight number the next day. Now the UK Government has written Regulation 261 into UK law (we will refer to it as Regulation UK261). Not sure who will pay the compensation thoughUnited will probably say they won't Hello Ken, After the brexit transition period UK implemented a separate piece of legislation containing basically the same conditions, and bound by the same case precedent established prior to 31.12.2020. Every airline has to display information on passengers rights at their check-in counters in every airport where they operate. Unfortunately, the airlines arent the most forthcoming with this information, and they do their best to confuse your rights with meaningless perks and travel upgrades. Whats worse, if you accept them, youll waive your right to your entitled compensation.
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