], - Since the credit didnt show up in estimated bill, I called again. I found the claim in the Rewards, but then it said an email would be sent. @user_9678f4. Citizenship or Naturalization, Individual Taxpayer Identification Number (ITIN) document (does not need to include date of birth), To prove your address using the online application, you will use the online mapping tool in the application to help USAC find your address, If you choose to mail in documentation, you can send a map that clearly shows your physical address or location, including latitude and longitude coordinates (coordinates are required if you live on Tribal lands), Drivers license or other valid government, state, or Tribal ID. - He promised to call me back when done. We would be happy to check on the status of your order and account. All rights reserved. Instead, type "Xfinity Cannot link Rewards free Peacock, probably due to having ad-free If you had a Peacock account, The activation banner should appear at the top of the chat and should work once you click it. Please click on my handle "ComcastBillie" and send us a private message with your name and address.. The "To:" line prompts you to "Type the name of a person". - Promised to be resolved within 1 week. - After arguing for some time, I requested to connect me to a supervisor, and he refused. I had traded-in a phone under promotion and supposed to - An "Xfinity Support" graphic replaces the "To:" line. (even though I showed displeasure about wasting several hours of wastage of my time to chase this case). Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. How To Manage Your Xfinity Email Settings - Xfinity Support We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I signed into my Xfinity account but there is no Peacock banner to click on in order to Activate Now. For instructions on canceling your existing subscription, see https://www.peacocktv.com/help/article/cancellation. Qualifying Assistance Program Participation, https://www.fcc.gov/general/universal-service, https://www.fcc.gov/emergency-connectivity-fund, Your (or your dependents) first and last name, The name of the qualifying program, such as SNAP, The name of the government, Tribal entity, program administrator, school, school district, university, or college that issued the document, An issue date within the last 12 months or a future expiration date. Confirmation No Confirmation U user_cce141 Visitor 1 Message Friday, June 23rd, 2023 9:44 AM No Confirmation I signed up for internet service yesterday. WebMaster Your Email. Please refer the main conversation: Peacock Subscription Activations. Order placed with Promotional Trade-In credit of $550. I had a suspect from day-1 that the warehouse messed up the trade-in process, and I had made multiple attempts to get it resolved. Press Enter to send it. If you do not, it is likely that the order will need to be placed again. You are about to leave the FCC website and visit a third-party, non-governmental website that is maintained and controlled by the Universal Service Administrative Company (USAC), which collects monies and administers the Universal Service Fund (USF), as well as the Appropriated Programs, under direction of the FCC. https://www.peacocktv.com/help/article/cancellation, https://www.xfinity.com/xfinityassistant/. Sign in to Xfinity - I was told that the issue has been taken care and I will see it reflected in next bill. An official website of the United States government. After waiting two days with no updates I noticed there was a charge and credit from Xfinity on my credit card, so I guess the order didn't go through. If you have questions about your services, we're here to answer them. As noted, I did have the link on my account using a browser yesterday, but it's gone today. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. WebGet online support for Xfinity products & services. Note: Your comcast.net email address will remain your default preferred address until you update the setting in your account. No Order Confirmation Email : r/Comcast_Xfinity - Reddit Apparently, system didnt accept it. .gov website belongs to an official government I do not know if my order went through after submitting it, but if it did, I have no way of accessing the services I signed up for. Type your message in the text area near the bottom of the window. How do I track and receive my Xfinity Mobile order? - Rep MJ provided a case#2304121022547. Click the "Direct Message" icon. You definitely came to the right place. - As you are typing a drop-down list appears. I also may have submitted this order twice. Here are the summary of all the events/calls happened so far. It is confused by the secondary add-on Or maybe it's just totally FUBAR. Click the "New message" (pencil and paper) icon, 2. The latest payment expires on July 2, so do I have to wait until then? Hi! Order confirmation email | Xfinity Community Forum The "To:" line prompts you to "Type the name of a person". Click on "Alerts" to see a list of recent account activity including payments, orders and other information. Ask your company for assistance with submitting your proof documentation. https://corporate.comcast.com/stories/meet-our-digital-care-team. This will redirect you to Peacock's website. How can I escalate this to higher management, so they are aware how inefficient their CSR and internal support system!!! Type the first few keys on an For the Free and Reduced-Price School Lunch Program or School Breakfast Program, including at US Department of Agriculture (USDA) Community Eligibility Provision schools, documents must be from the current school year or the school year immediately preceding the application. WebAccess your email account by clicking Mail or your voicemail by clicking Voice. Exact same problem and I can't find anyone to help. - Promised $50 as courtesy credit (not received!!!). I placed my order online but didnt receive a confirmation email. - The represented straight away committed that its a mistake that the promotion was not applied, and tried to add the credit. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you qualify through your income, you will need to provide a document that shows that your annual income is at or below 200% of theFederal Poverty Guidelines. It's when I tried to use it I got the error about an existing account. Check back soon to track and activate your services.". Type your message in the text area near the bottom of the window, https://forums.xfinity.com/direct-messaging. WebNo confirmation email received. WebYoull receive a confirmation message. On the next screen, enter your password and click Sign In. Click on each section for tips and examples of acceptable documents. UGH! Were aware some customers are having difficulty activating their Peacock account. You currently have a free sample of Peacock's shows, movies, and streaming channels via your Peacock account. Click "Sign In" if necessary" Click the "Peer to peer chat" icon (upper right corner of this page)" Click the "New message" (pencil and paper) icon" Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list" Type your message in the text area near the bottom of the window" Press Enter to send your message. I also had this problem. No confirmation email received : r/Comcast_Xfinity - Reddit You must be at least 18 years old to participate in the ACP on your own, unless you are an emancipated minor. I was applied device credit for April and May billing cycle. Since it was not scanned through warehouse yet, no confirmation was sent. Thus called. The email comes quickly and if you didn't get an email the order did not go through or is stuck. This thread is archived. Am I out of luck and will be forced to pay full price? If our Order Verification team contacts you by phone, you can complete over-the-phone verification. Avoid sending any dark or blurry copies or pictures. Sign in to Your Comcast Email Account or Voicemail Service I'm very sorry for the trouble you are having with the new service you entered online, we thank you for choosing Xfinity. Hi! No Peacock banner or Activate Now . After I claimed the Reward, I got email at 7pm with subject "Thanks, here is your Xfinity order confirmation", which tells me it has added PEACOCK Premium to my services at a rate of $0.00. I'm disappointed that Xfinity can't creating a working order page, but at least it's working now. @andyross The 1st link to claim the reward yesterday was in the Rewards section of the app. - Mary promised to follow-up with warehouse, and if not being resolved by end of billing, another device credit for the month can be applied. You can submit applications and proof documents by mail to the address below. I am paying extra for the ad-free, and wonder if that is causing problems. Sign In to Your Comcast Email Account or Voicemail Service - Xfinity and our Can you please DM me your first and last name along with your full-service address so that I can assist you further? All rights reserved. Welcome to the Xfinity community! WebGet the most out of Xfinity from Comcast by signing in to your account. 2. Share sensitive information only on official, suggested by completing the order again. @user_30a524 Just an updated solution: If this happens it means that somehow the account never got set up and Xfinity won't have any of your information registered. View a menu of email options, including reply, forward and delete. I have the free Peacock from the Rewards. I activated it, and tried to apply it. Xfinity Xfinity Customer Service - Contact Us For your security, you can't change where your order is delivered. I ordered xfinity internet but did not get any confirmation mail or order details. I signed into my Xfinity account but there is no Peacock banner to click on in order to Activate Now. It is confused by the secondary add-on. Here's the detailed steps to direct message us:" Click "Sign In" if necessary" Click the "Peer to peer chat" icon (upper right corner of this page)" Click the "New message" (pencil and paper) icon" Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list" Type your message in the text area near the bottom of the window" Press Enter to send your message, I'm having the same problem. Reddit, Inc. 2023. We will contact you to let you know if we need additional information to confirm your eligibility. The browser version says that it does not find an account matching this information (as does the customer support number), and the app says I am not authorized. I checked my email and there was no confirmation email either. However, I seem to be able to stream, and the Peacock App shows a premium subscription "billed through Xfinity". Under this tab you can view the new orders that you have made I did the order online and I havent received an email confirmation for my order. Can you direct message your name address, and phone number? To top it all off, the claimed Reward listed under "My Activity" now says "We're sorry, looks like this award isn't available to you at this time". Find help & support articles, chat online, or schedule a call with an agent. Sign intoyour Xfinity accountand clickActivate Nowon the Peacock banner. Wilkes-Barre, PA 18773. Our community is your official source on Reddit for help with Xfinity services. None of the steps outlined in the second email worked. An official employee, such as myself or whoever is first available, will respond. - Contacted Xfinity and I was told that it happened to many customers due to software issue. Reddit, Inc. 2023. I will be moving to the new house which does not have any services from Comcast in the past, that's why I had scheduled for technician to come out to run underground wires on Sunday January 15, 2023. Secure .gov websites use HTTPSA April 20, 2023 Xfinity Mobile orders include free, two-business day shipping to your Xfinity Internet service address. Select "Xfinity Support" from that list. New bill doesnt show any device credit. Email received about trade-in started. Thank you for your patience! Order However, that information hasnt been loaded on the rewards site yet representative say its possible as of last week Friday so once again, its the old bait and switch where we are promised something but $$$ gets in the way . Would really appreciate any help. WebPeacock Activation from Xfinity Rewards Email. Looks like. Show You Qualify - Universal Service Administrative Company Due to account security our options with Xfinity Mobile accounts is very limited. The "Activation" link that appeared this morning was on the Main section of the app. If you use the online application, a blank, fillable worksheet will appear in the online application.
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